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The Festa Oven is covered by this Limited Warranty against defects in materials and workmanship for three (3) years from the date of original purchase. During this period, Festa may repair or replace, at its discretion, any defective part or product used under normal residential conditions.
This Limited Warranty applies only to ovens purchased and used within regions where Festa Pizza Co. provides authorized service and support. Coverage may vary by country or region based on local laws and service availability.
This Limited Warranty applies only to ovens purchased new from Festa Pizza Co. directly or from an authorized retailer. Products sold or fulfilled by unauthorized retailers or third-party sellers not authorized by Festa Pizza Co., including unauthorized marketplace listings and resellers, are not eligible for coverage under this Limited Warranty.
If purchased directly from Festa Pizza Co., your oven is automatically registered. If purchased from a retailer, please register your product online with proof of purchase at our support page. An account with Festa Pizza Co. is required to register your product; you’ll need to log in to an existing account or create a new one before completing registration.
Please note the following:
This warranty covers defects arising from normal residential use, including:
Some parts may have different expected lifespans under normal use. Festa may choose to repair, replace, or offer partial credit depending on the specific component and condition at the time the claim is filed.
Certain components carry a shorter coverage term than the rest of the oven, regardless of registration status or the oven’s registered coverage term:
This warranty does not cover:
Your Festa Oven’s cordierite pizza stone is covered for one (1) year from the original date of purchase against defects in materials and workmanship, subject to the terms below. This is shorter than the Festa Oven’s standard three (3) year limited warranty, because the stone is a cordierite component that performs differently from the oven’s metal housing and mechanical parts, and is subject to wear that the rest of the oven is not.
What’s Covered
The stone is covered when a crack, chip, or structural failure results from a defect in materials or workmanship present at the time of manufacture. Common signs of a covered defect include:
Festa will review each claim individually and, at its discretion, repair, replace, or issue store credit for a stone determined to have a covered defect.
What’s Not Covered
Like all cordierite cooking stones, your stone is subject to thermal shock and can crack from normal use. The following are considered normal wear and are not covered under this warranty:
Care tip: to reduce the risk of thermal shock, always bring food to room temperature before cooking when possible, avoid placing cold or wet items directly on a fully heated stone, and never clean the stone with water or soap. Let the stone cool and dry fully before storing your oven or using a cover.
Festa warrants the oven’s paint and finish against defects in factory application (such as bubbling, peeling in sheets, uneven coating, or improper adhesion at the time of manufacture) for one (1) year from the date of original purchase, regardless of registration status or the oven’s registered coverage term. Festa will review each claim individually and, at its discretion, determine the appropriate remedy (which may include touch-up, partial repair, panel replacement, or store credit) based on the extent of the damage.
This coverage does not extend to paint chipping, fading, discoloration, or wear resulting from:
Festa offers touch-up paint for purchase to address cosmetic chipping, fading, or wear at any time, whether or not the oven is within its coverage period.
Festa’s accessories and hard goods, including pizza peels, tools, covers, and bakeware (e.g., the Detroit-style pizza pan), are warranted against defects in materials and workmanship for one (1) year from the date of original purchase. During this period, Festa will repair, replace, or issue store credit for a defective item, at its discretion.
This warranty does not cover normal wear and tear, scratches, discoloration, or damage resulting from impact, dropping, misuse, improper cleaning, or exposure to weather, salt air, or coastal environments. As with the oven, accessories and hard goods purchased from unauthorized retailers or third-party sellers not authorized by Festa Pizza Co. are not eligible for coverage under this warranty.
Apparel and soft goods (aprons, hats, and similar items) are not covered by this Limited Warranty. Apparel is covered only under the Return Policy above, which allows returns within 30 days of receipt provided the item is unworn, unwashed, and in its original condition.
To file a claim for an oven, accessory, or hard good, contact Festa Support at support@festapizzaco.com or visit our support page. Please include:
For pizza stone claims specifically, also include how long you’ve owned the oven, roughly how many times it’s been used, and a brief description of what happened leading up to the damage, if known. Festa reserves the right to request additional information or photos before making a determination.
This warranty applies only to the original purchaser and is non-transferable. Your exclusive remedy for any breach of this warranty is limited to the repair, replacement, or store credit described above, at Festa Pizza Co.’s discretion. Festa Pizza Co. is not liable for incidental or consequential damages where not prohibited by law. Any implied warranties are limited to the duration of the applicable coverage period, unless otherwise required by local law. Where the coverage period for the pizza stone, paint/finish, or rotating motor and drive mechanism differs from the rest of the oven, the terms in the Pizza Stone Coverage and Paint/Finish Coverage sections above, and the motor/drive mechanism terms under What’s Covered, control for those components specifically.
This warranty is a voluntary manufacturer’s warranty provided by Festa Pizza Co. It does not affect, and is not intended to limit, any statutory rights or protections you may have under applicable consumer protection law, which vary by state or country and are provided in addition to this warranty.
This Refund Policy and Limited Warranty, and any dispute arising from or related to them, shall be governed by and construed in accordance with the laws of the State of Utah, without regard to its conflict of laws principles. Any legal proceedings relating to this policy must be brought in the state or federal courts located in Utah.